We accept Mastercard, Visa, Discover and American Express. We do ask that you put a card on file when booking online. If you would prefer to not do so please call to schedule over the phone, some services do require a card on file or gift card to reserve.
Gift cards are non-refundable and cannot be redeemed for cash or gratuities.
Gift cards do not have an expiration date.
In the event that you are not satisfied with your service, refunds are not available, however we do ask you to please contact us and we are happy to schedule a revision of your service within 10 days of your service visit.
Every appointment is specially reserved for you! As a courtesy to Clementine Hair Lounge, our staff, and waiting clients, we request a 24-hour advance cancellation notice. Anything less may be subject to a fee as the time reserved is for you and can not be filled on short notice. A credit card number is required to reserve an appointment but will not be charged unless the appointment is canceled within 24 hours of scheduled service.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services. Since the services are reserved for you personally, a No Show fee will apply. If you are more than 15 minutes late, your reservation may be rescheduled. We understand there are extenuating circumstances that are unavoidable so fees will be determined on a case by case basis. We value your time and hold ourselves to a high standard. We will always do our best to provide ample notice of any unavoidable changes. As it is equally important to keep everyone healthy we ask our staff to stay home when they are feeling unwell. As such the guest will be given the opportunity to reschedule with the same service provider at the earliest available time or with another service provider if preferred.